CUSTOMER SERVICE

PAYMENT 
 

Please allow up to 72 hours for order processing upon receipt of your payment either by check or bank transfer, details as below:

Bank Check: 
Check payable name: LIE SUET YU

Bank Transfer (for HK only): 
Bank account: HSBC 809 363476 833 (Please email us your deposit slip specifying your order number so we can make shipment accordingly )

Online Payment: Paypal account info as mich.giallo@gmail.com

 

SHIPPING NFORMATION
 

Please note, Michell Lie Studio shall not be held liable for any interruption of shipping/delivery service due to causes beyond its control, including, but not limited to, the following: incorrect or missing address information, the unavailability or refusal of a person to accept delivery of the shipment, customs, disruptions in air or ground transportation networks and national disasters, etc.

 

All products are sent via the Hongkong Post for orders within Hong Kong, except outlying island and special districts as per defined by the Hongkong Post or respective local courier service provider.  Regular order does not come with a tracking code to trace mailing status, and should take around 5 to 7 days to reach you. Please allow more time to reach international destinations and spare around 7 - 10 business days to reach you. 

 

Shipping times are approximate and vary due to local customs processes.

 

 

RETURNS

Unfortunately, we do not accept returns and hope you would love what you decided to buy in the first hand. But we would love to hear from you how we can improve both our products or services. 

 

 

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. 
 

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
 

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 

How do I withdraw my consent?
 

If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@michelllie.com 

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Art made affordable, charitable and enjoyable. 
© 2018 by Michell Lie Studio. All rights reserved.